Q: What turned out to be the most difficult when working with the state, lawyers and IT specialists?
Each group has its own challenges.
Lawyers: It is very difficult to offer them a new product because of their professional conservatism. The main point of resistance is data confidentiality. Knowing this, we built information protection features into the product architecture from the very beginning. Another issue is that lawyers often do not want to take on a sales role and many do not know how to do it, which creates a shortage of people who can sell the product.
The state: The key difficulty is the bureaucracy surrounding public procurement. Selling a product to the public sector requires enormous effort and involves navigating many formal barriers.
IT specialists: While working on Tuzuk, I realised that developers form a distinct group. They often work as executors. They complete a clearly defined task very well but rarely propose ideas on their own. Every step needs to be described in detail. They are implementers rather than visionaries, and this way of thinking is very different from the legal mindset.